Makerere University College of Computing and Information Sciences (CoCIS) in collaboration with International Telecommunications Union (ITU) is please to invite participants to a workshop"Business Process Outsourcing (PBO) Enterprise in a Developing Country For English Speaking Countries in Africa Region"

Date: 28th November - 2nd December 2011
Venue: College of Computing and Information Sciences, Makerere University 
Fee: USD 350 per person

PURPOSE OF THE WORKSHOP
The main purpose of the seminar on Business Process and Outsourcing (BPO) is to provide a frame work for organizations and individuals to build successful social businessprocesses and outsourcing in line with global strategic cultural norms and technologies.

We are living in the Information and Knowledge age, which is characterized by a concept of continuous evolution. The technological and other changes are transforming, quickly, the environment in which the Information Society is developing and hence, the way we live, work, study and enjoy life. As a consequence of the digital revolution, enterprises are automating most of their business process and outsourcing strategies in order to increase the efficiency of their processes, reduce wastage, reduce risk, create new value domains hence new market niches.

Question: How can we tap into the global business cultural norms and technologies using low cost strategies for building a successful Business Process & Outsourcing (BPO) for enterprise

Objectives: The seminar will help participants to

• Identify how to use social business processes and outsourcing technologies to improve strategies, communication, marketing, R&D and HR processes
• Identify necessary Business Process & Outsourcing functionality and possible solutions
• Understand the required structure to minimize BPO risks and ensure regulatory compliance
• Obtain a road map for implementing social business processes and technologies effectively
• Identify organization business opportunities and ROI from outsourcing

Workshop outcomes:

• Identify organization’s social business process strategy and goals
• Identify potentially useful social business technologies
• Identify target use cases
• Identify specific areas of concern with regards to privacy, compliance, security, legal, operational, and productivity
• Identify the steps required to develop an effective business process governance framework
• Outline a roadmap specific to the organization for implementing social business processes and technologies effectively

WORKSHOP AT A GLANCE
Who will attend the seminar?
The seminar will be attended by Entrepreneurs, Business Managers, Business Development Consultants, ICT professionals, Technology Developers or individuals with a passion to work in the BPO environment.

The participants will learn how organizations and individuals can benefit from social business processes and outsourcing and global strategic cultural normsand technologies. The programme is intended to be a first stepping stone for an individual or enterprise that would like to participant in the BPO industry.

Workshop areas of discussion will include:

• Global BPO industry trends at glance
• BPO business strategy development
• Business culture, norms and technologies in the global
• Online marketing
• Pricing and Cost modeling for ICT services
• Brand development and management
• BPO quality assurance control
• BPO legal dynamics and regulatory frames (Local, National and International)
• Value skill sets in BPO industry
• BPO accounting and internal control principles
• Turning an invention into an innovation (Based practices)

Download:

1. General Information

2. Agenda

3. Information Note

4. Registration Form

5. Hotel Reservation Form